PRIVACY POLICY

Table of Content Who We Are & Important Information Types of Data We Collect How We Collect Your Data How We Use Your Data Sharing Your Data International Data Transfers Keeping Your Data Safe How Long We Keep Your Data Your Legal Rights Glossary of Terms Section 1: Who We Are & Important Information Tailored Primary Care Services Limited (TPCAS): We create automation software that makes the day-to-day easier for healthcare professionals. Protecting your privacy is a top priority! What's This Notice For? It explains how we handle your personal information when you visit our website, use our software, or interact with us. We also cover your rights under data protection law. Our Data Protection Registration: You can find our official certificate with the UK's Data Protection Regulator (the ICO) here. Section 2: Types of Data We Collect We collect different information depending on how you interact with us: Healthcare Professionals: Name, email, phone number. Also, details about your job as it relates to using our software, provided to us by your employer. Patients: Info your healthcare providers (GP, hospital, etc.) share with us when they use our software to help with your care. Direct Contact (email, social media): Name, contact details, why you're reaching out. Prospective Software Buyers: Name, email, age, and information from our conversations as we explore our solution being a good fit for your organization. User/Market Research Participants: Name, age, email, and feedback you provide in interviews or surveys. Job Applicants/Prospects: Your name, contact details, CV or application info, hiring event sign-ups.# Section 3: How We Collect Your Data Healthcare Professionals: Account Signup (usually done by your employer) Through Your Use of Our Software (with instructions from your employer) Direct Contact with Us (email, social media, etc.) Patients: Via Your Healthcare Providers Using Our Software If you Contact Us Directly Prospective Buyers: Through discussions about our software Research Participants: Surveys, interviews Job Applicants/Prospects: CVs, applications, hiring event sign-ups, or when we reach out if we see a potential fit. Section 4: How We Use Your Data Healthcare Professionals: To run your TPCAS account To enable tasks your employer asks us to do within our software To handle any questions or requests you have Patients: To help your healthcare providers use our tools effectively To answer your inquiries if you contact us. Prospective Buyers : To evaluate whether our software meets your needs. Research Participants: To improve our solutions or develop new ones. Job Applicants/Prospects: To process applications, stay in touch about opportunities, and improve our hiring process. Important Note About NHS Login: If you use NHS Login for access, the NHS controls your personal data for that – we just help confirm your identity. Section 5: Sharing Your Data We take sharing your information seriously! Here's when we might share it: With your healthcare providers: When they use our software, but they remain in control of how your data is ultimately used. Legal or safety obligations: Rarely, if required by law or to protect you and others. Trusted third-party service providers: Some who help us with technical stuff (IT, website, etc.), with strict contracts in place about protecting your data. Section 6: International Data Transfers Sometimes your data might need to be transferred outside of the UK for technical reasons. When this happens, we ensure strong safeguards are in place to keep your data protected. Section 7: Keeping Your Data Safe We use strict security measures and regular reviews to protect your data. Our Caldicott Guardian/Information Governance Lead/SIRO oversees this protection and handles any questions or issues: Contact: Vitor Jesus Email: vj@vitorjesus.com Address: 78 Alcester rd, Moseley Birmingham UK, B13 8BB Section 8: How Long We Keep Your Data We retain data only as long as needed, adhering to legal requirements and good practices specific to each group (healthcare pros, patients, etc.). Section 9: Your Legal Rights Any information we keep about you is yours and only used on a need to know basis. You have the right to be forgotten and for stored information to be retrieved upon request. Please contact us Section 10: How long we hold information